Lambeth Cleaners Privacy Policy
This Privacy Policy explains how Lambeth Cleaners collects, uses, discloses and protects personal data relating to customers and prospective customers in the Lambeth area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all services provided by Lambeth Cleaners to individuals and businesses in the area, whether you contact us online, by phone, or in person.
Who We Are and Scope of This Policy
Lambeth Cleaners is a cleaning service provider operating in the Lambeth area. In relation to the personal data we collect from you, we act as a data controller. This means we determine the purposes and means of processing your personal data. This Privacy Policy applies to all customers and prospective customers of Lambeth Cleaners in the Lambeth area, including domestic and commercial clients.
Types of Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The personal data we may collect includes:
Identification and contact details, such as your name, billing address, service address, and other contact information you choose to provide to us when communicating with us.
Booking and service details, including the type of cleaning service requested, frequency of service, property access instructions, preferred dates and times, and any relevant notes you provide about the premises that are necessary to perform the service.
Payment and billing information, such as partial payment details processed through secure payment processors, records of payments made, invoices and related financial records. We do not store full payment card details; these are handled by our payment processors in accordance with their own security obligations.
Communication records, including information contained in emails, messages, or other correspondence you send to us, and notes we may make about your requests and interactions with our customer service.
Technical and usage data, which may include information about how you use our website or digital services, such as pages visited and the time and date of your visit, collected through cookies or similar technologies where applicable and in accordance with applicable law.
Any other information you provide to us voluntarily when you contact us or use our services, to the extent necessary for the purposes described in this policy.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis under the UK General Data Protection Regulation. The main purposes and lawful bases are:
To provide and manage our cleaning services: We use your identity, contact and booking details to set up and manage your cleaning appointments, access your premises, and deliver the services you have requested. The lawful basis is performance of a contract or taking steps at your request prior to entering into a contract.
To manage payments and billing: We process payment and billing data to take payments, issue invoices, handle refunds where relevant and maintain accurate financial records. The lawful basis is performance of a contract and compliance with legal obligations, including accounting and tax requirements.
To communicate with you: We may use your contact details to respond to your enquiries, confirm bookings, notify you of schedule changes, and handle complaints or feedback. The lawful basis is performance of a contract or our legitimate interests in ensuring efficient customer service.
To improve and manage our business: We may analyse aggregated service usage information to help us understand demand, plan staffing, and improve our services. Where possible, such data is anonymised or pseudonymised. The lawful basis is our legitimate interests in operating and developing our business.
To comply with legal and regulatory obligations: We may process personal data where required to meet legal obligations, respond to lawful requests from authorities, or establish, exercise, or defend legal claims. The lawful basis is compliance with legal obligations and our legitimate interests in protecting our rights.
Marketing communications: Where permitted by law, we may send you information about services or offers that we believe may be of interest to you. We will only do this where we have your consent or where our legitimate interests allow it and you have not opted out. You can object to or opt out of marketing at any time.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
Customer account and booking information is typically retained for as long as you are an active customer and for a reasonable period afterwards to handle any queries, disputes or legal claims. Financial records, including invoices and transaction records, are retained for the period required by applicable tax and accounting laws.
Where we process personal data based on your consent, we will retain that data until you withdraw your consent or until it is no longer needed for the purpose for which it was collected, whichever occurs first, unless we are required to retain it for a longer period by law.
Once personal data is no longer required, we will take steps to securely delete or anonymise it.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes set out in this policy and where appropriate safeguards are in place.
Service providers and processors: We may engage third party companies to act as data processors on our behalf. These may include payment processing providers, accounting and invoicing tools, information technology and hosting providers, customer relationship management systems and communication platforms. These processors are contractually required to process your personal data only in accordance with our instructions and to implement appropriate security measures.
Professional advisers and authorities: We may share personal data with professional advisers such as accountants or legal advisers, as well as with regulatory authorities, law enforcement agencies or courts where necessary to comply with legal obligations or to protect our rights.
Business transfers: In the event of a reorganisation, merger, sale or other transfer of some or all of our business, personal data may be transferred as part of that transaction, in compliance with applicable law and subject to appropriate safeguards.
Where personal data is transferred outside the United Kingdom or European Economic Area, we will ensure that such transfers are made in compliance with data protection laws, for example by using standard contractual clauses or equivalent safeguards where required.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption where appropriate, staff training and regular review of our security procedures. While we strive to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
As a data subject under the UK General Data Protection Regulation, you have a number of rights in relation to your personal data. These rights apply to all Lambeth Cleaners customers in the Lambeth area, subject to applicable legal limitations and conditions.
Right of access: You have the right to request confirmation as to whether we process your personal data and, if we do, to receive a copy of that data along with information about how it is used.
Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You may request that we restrict processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing and we are considering your request.
Right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that it be transmitted to another controller where technically feasible.
Right to object: You have the right to object at any time to the processing of your personal data where the lawful basis is our legitimate interests, including profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is necessary for legal claims. You also have the absolute right to object to processing for direct marketing purposes at any time.
Rights in relation to automated decision-making: Lambeth Cleaners does not rely on solely automated decision-making, including profiling, that produces legal or similarly significant effects on customers.
Exercising Your Rights and Complaints
You can exercise your data protection rights by contacting us using your usual Lambeth Cleaners contact channels and clearly stating which right you wish to exercise. We may need to verify your identity before fulfilling your request to ensure that personal data is not disclosed to anyone who does not have the right to receive it.
We aim to respond to all legitimate requests within the time limits set by data protection law. In some cases, we may be entitled to refuse or limit your request, for example where it is manifestly unfounded or excessive, or where fulfilling it would adversely affect the rights and freedoms of others. If this occurs, we will explain our reasons to you.
If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the relevant data protection supervisory authority. You also have the right to seek a remedy through the courts if you believe your rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. When we make material changes, we will take appropriate steps to inform you, which may include updating the policy on our website and indicating the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
