Lambeth Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Lambeth Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, you agree to be bound by these terms, which apply to one-off cleans, regular cleaning arrangements, specialist cleaning services, and any related work agreed in writing or confirmed by email, message, or invoice. These terms are designed to be clear, fair, and practical, and they form the legal agreement between you and the company for each service instruction.

In these Terms and Conditions, references to “we”, “us” and “our” mean Lambeth Cleaners, and references to “you” and “your” mean the customer, client, or person responsible for placing the booking. If you book cleaning services on behalf of another person or organisation, you confirm that you have authority to do so and that all instructions provided are accurate and complete. These terms apply alongside any written quotation, service description, or amended agreement issued before the work begins.

We reserve the right to update these terms from time to time. Any changes will apply to future bookings unless otherwise agreed. The version in force at the time of booking will normally govern that particular service, unless a later written variation has been accepted by both parties. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in full force.

Booking Process

Bookings for Lambeth cleaners services may be made through approved communication channels, including written requests and confirmed appointments. A booking is not final until it has been accepted by us and, where relevant, any deposit or prepayment has been received. We may request further information before confirming the appointment, including the type of property, the approximate size of the premises, the cleaning tasks required, access details, parking or entry restrictions, and any known hazards that could affect the service.

It is your responsibility to ensure that all information supplied during booking is accurate. If the property condition, scope of work, or access arrangements differ materially from what was described at the time of booking, we may revise the quote, adjust the service time, or refuse to proceed if safe and practical delivery of the service is not possible. Where a cleaning appointment requires special equipment, specialist products, additional labour, or extra time, this may affect the final price.

We will confirm the agreed date, estimated duration, and service details in a manner that may include written confirmation, invoice, or booking summary. Please check these details carefully and notify us promptly of any errors. For recurring cleaning services, the schedule may be set on a weekly, fortnightly, monthly, or other agreed basis, but any ongoing arrangement may be amended by mutual agreement or terminated in accordance with these terms.

If you fail to provide access at the arranged time, or if the property is not ready for cleaning, we may treat the booking as cancelled late and charge in accordance with the cancellation provisions below. This includes situations where keys, access codes, security instructions, or entry permissions have not been arranged in advance. We are not responsible for delays caused by incomplete access information, blocked entry, or the absence of someone authorised to admit our staff or contractors.

Where a service is requested at short notice, we will use reasonable efforts to accommodate it, but availability cannot be guaranteed. Any estimate given before inspection is based on the information supplied by you and may change once the cleaning team assesses the actual condition of the property. Acceptance of a booking does not constitute a guarantee that all requested tasks will be completed if time, safety, or access constraints arise.

Payments

Payment terms for Lambeth cleaners services will be stated at the time of booking or on the relevant invoice. Unless otherwise agreed in writing, payment is due in full by the date shown on the invoice or immediately upon completion of the service where same-day payment applies. For repeat services, invoices may be issued before or after the visit in accordance with the payment schedule agreed between the parties.

We accept payment methods notified to you in advance, and all payments must be made in pounds sterling unless another currency is expressly agreed. You must ensure that funds are available and that any payment instruction is completed correctly. If a payment is declined, reversed, charged back, or otherwise fails, you remain responsible for the outstanding amount together with any reasonable costs incurred by us in recovering the debt. We may suspend further services until all overdue balances are cleared.

Where a deposit, advance payment, or card pre-authorisation is required, this will be disclosed before confirmation. Deposits may be non-refundable where stated, particularly in relation to reserved appointments, specialist cleaning, or short-notice bookings. Any discount, promotional rate, or quotation is valid only for the period stated and may be withdrawn if the scope of work changes. Prices may also change if you request additional tasks that were not included in the original booking.

VAT will be charged where applicable. If a quotation or estimate is issued, it is based on the information available at the time and may be revised if the actual service requirements are different. Any unpaid balance may be subject to reasonable administrative action and, where lawful, interest or recovery costs may be added. We reserve the right to withhold future appointments until outstanding sums have been settled in full.

Cancellations and Amendments

You may cancel or amend a booking by giving us reasonable notice. Unless otherwise agreed, cancellations made with insufficient notice may attract a fee to cover reserved time, staffing, and any preparation already completed. The level of any cancellation charge will depend on the timing of the cancellation, the nature of the service, and any non-recoverable costs incurred by us. For recurring domestic cleaning services, repeated late cancellations may lead to the arrangement being reviewed or ended.

If you wish to reschedule, we will do our best to offer an alternative appointment, subject to availability. However, a new date cannot always be guaranteed. If our team arrives at the property and cannot gain access, or if the service cannot proceed because the premises are unsafe, excessively cluttered, or materially different from the description provided, this may be treated as a late cancellation or wasted visit.

We may cancel or postpone a booking where circumstances beyond our reasonable control make performance impossible or unsafe. This includes severe weather, staff illness, equipment failure, transport disruption, power issues, water outages, fire, flooding, or other events outside our control. In such cases, we will try to rearrange the service as soon as reasonably practicable, but we will not be liable for indirect losses arising from the postponement.

Cancellation rights under consumer law may apply where relevant, but any service that has already begun with your agreement may be charged proportionately for work carried out. If you ask us to stop work partway through a scheduled appointment, payment may still be due for the completed portion of the service and for any non-refundable costs already incurred.

Liability and Service Standards

Lambeth Cleaners will carry out services with reasonable care and skill, using appropriate methods and products suitable for the task agreed. However, many cleaning outcomes depend on the age, condition, and maintenance of the property or items being cleaned. We do not guarantee the removal of all stains, marks, odours, mould, limescale, grease, paint, adhesive, or ingrained dirt, particularly where damage is longstanding or surfaces are delicate.

You are responsible for informing us of any special care requirements, fragile items, valuable possessions, hidden defects, water-sensitive surfaces, or existing damage before cleaning begins. We may decline to clean items or areas that appear unsafe, unsuitable, or likely to be harmed by cleaning products or techniques. You should remove or secure cash, jewellery, documents, and other valuables before the service starts.

To the fullest extent permitted by law, we are not liable for loss or damage caused by circumstances outside our reasonable control, pre-existing faults, unsuitable materials, inaccurate information provided by you, or your failure to follow our instructions. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.

Where damage is alleged, you must notify us as soon as reasonably possible and provide relevant details, including photographs, a description of the incident, and any supporting information. We may inspect the area or item before any claim is assessed. If a claim is justified, our liability will normally be limited to the reasonable cost of repair, re-cleaning, or replacement, whichever is lower and appropriate in the circumstances, subject always to applicable law.

We are not responsible for the performance, reliability, or conduct of third parties not directly engaged by us. Any advice given by our staff is offered in good faith, but you remain responsible for deciding whether to follow it. If you ask us to use a particular product or method against our recommendation, any resulting risk may rest with you, and we may ask you to confirm your instruction in writing.

For commercial customers, we accept no liability for loss of profits, loss of business, loss of opportunity, or interruption to trade arising from delayed, cancelled, or incomplete services, except where such exclusion is prohibited by law. These terms do not affect your statutory rights as a consumer where those rights apply.

Waste Regulations and Disposal

When cleaning services generate waste, it will be handled in accordance with applicable UK environmental and waste laws. We will only remove or dispose of waste where this has been agreed as part of the service or where it is reasonable to do so within the scope of the booking. You must tell us in advance if any waste is likely to include hazardous, clinical, electrical, chemical, or confidential material so that appropriate arrangements can be made.

Waste regulations require that certain materials are treated separately and not disposed of with ordinary domestic waste. Items such as needles, broken glass, solvents, paints, batteries, asbestos-containing materials, sharps, biohazards, and electrical equipment may require specialist handling. We may refuse to remove any item we reasonably believe cannot be handled safely or lawfully by standard cleaning personnel.

Where waste is removed from your property, you remain responsible for ensuring that it is lawfully identified and accurately described. You must not ask us to transport or dispose of any prohibited, dangerous, or illegal materials. If such items are discovered during the service, we may stop work and ask you to arrange proper collection or disposal through the appropriate channels. Any additional disposal charges will be discussed where possible before they are incurred.

We may, at our discretion, segregate recyclable material where practical, but we do not guarantee recycling outcomes or acceptance by third-party facilities. If rubbish bags, containers, or skip access are needed and not supplied by you, additional charges may apply. For hygiene and safety reasons, we may decline to handle waste that is contaminated, leaking, or otherwise unsuitable for standard removal.

Governing Law These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer resident elsewhere in the UK, any mandatory rights you have under applicable consumer legislation remain unaffected. Any dispute will be subject to the jurisdiction of the courts of England and Wales, although this does not prevent either party from seeking informal resolution first.

Nothing in these terms prevents us from taking steps to recover unpaid invoices, protect our rights, or seek urgent legal relief where necessary. If any dispute arises, both parties should act reasonably and in good faith with a view to resolving the matter promptly. These terms represent the full understanding between the parties regarding the service, unless a written variation signed or confirmed by both parties states otherwise.